Civil Rights Policy/Non-Discrimination Statement

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Jackson County Job & Family Services does not discriminate against anyone on the basis of their status in a protected class (race, color, national origin, disability, age, gender, religion, and, for WIA applicants & participants only, veterans status).

Any employee observing an activity that may be construed as discriminatory shall promptly report the incident, situation, or procedure to the Agency Civil Rights Officer. Any complaint alleging a discriminatory act in any action taken by the agency or an agency employee in their role as a Job & Family Services employee, or the Agency in its role as an employer, shall be promptly forwarded to the appropriate party.

Program Eligibility Requirements

It should be noted that some programs and services that we administer have age, disability, or veteran status requirements that are mandated by law. We must follow these legal guidelines in determining whether or not someone can receive or participate in a program or service. For example, to receive Medicaid for the Aged, an individual must meet specific age guidelines.

Interpreter & Translation Services

The agency uses Language Line Services to provide free interpreter services to persons with Limited English Proficiency (LEP) to facilitate their communication with agency staff. We can also provide free translation of agency forms and letters into a customer’s native language. 

For our hearing impaired customers, we will arrange for free sign-language interpreter services for interviews and other interactions with agency staff or free use of our TTY telephone services.


Customer Civil Rights Complaints

Customers who feel that they have been discriminated against based on their status in one of the protected classes may file a complaint at any time with any of the following:

Laurie Walton, Jackson County Job & Family Services Civil Rights Coordinator
25 E. South Street
P. O. Box 1006, Jackson, OH 45640
Telephone: (740) 286-4181
Toll Free: 1-800-588-7161

The Ohio Department of Job and Family Services
Bureau of Civil Rights
30 E. Broad Street, 37th Floor
Columbus, Ohio 43266-0423
Telephone: (614) 644-2703
Toll Free: 1-866-227-6353

U. S. Department of Agriculture Food Assistance Non-Discrimination Statement

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its agencies, offices, and employees and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.) should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing, or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form (AD-3027) found online at https://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by one of the following methods:

  • Mail:
    U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410;
  • Fax: (202) 690-7442; or
  • Email: program.intake@usda.gov.

This institution is an equal opportunity provider.

For any other information dealing with Supplemental Nutrition Assistance Program (SNAP) issues, persons should either contact the USDA SNAP Hotline Number at (800) 221-5689, which is also in Spanish, or call the State Information/Hotline Numbers (click the link for a listing of hotline numbers by State); found online at: https://www.fns.usda.gov/snap/contact_info/hotlines.htm.

To file a complaint of discrimination regarding a program receiving Federal financial assistance through the U.S. Department of Health and Human Services (HHS), write: HHS Director, Office for Civil Rights, Room 515-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (800) 537-7697 (TTY).

This institution is an equal opportunity provider.